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Terms of Use


The information contained within this document relates to The Soft Glow online store located at, operated by The Soft Glow Hong Kong Limited and trading as The Soft Glow.


The Soft Glow is the trading name for The Soft Glow Hong Kong Limited (referred to in these terms and conditions as The Soft Glow).


By accessing any area of you agree to be bound by these Terms of Use and The Soft Glow Privacy Policy.


All purchases of any Products by you from this website are subject to these Terms of Use and the The Soft Glow Privacy Policy in addition to the General Terms of Sales.




The content of this website is general and is provided for information purposes only. The material on this website is not and should not be regarded as advice, including legal or medical advice. To the fullest extent permitted by law, The Soft Glow does not give any express or implied warranties and makes no representations in relation to this website. In particular, while reasonable care is taken in its preparation, The Soft Glow does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so. You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.


In addition, to the fullest extent permitted by law, The Soft Glow does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. The Soft Glow accepts no liability arising from your access to this website.


Limitation of Liability


Subject to the provisions of consumer protection legislation that cannot be excluded, The Soft Glow accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete or misleading. To the fullest extent permitted by law, The Soft Glow will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website. Where conditions and warranties implied by law cannot be excluded, The Soft Glow limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.


Intellectual Property



All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of The Soft Glow or its affiliates or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of The Soft Glow or its affiliates and is protected by international copyright laws.



Licence and Site Access

The Soft Glow grants you a limited licence to access and make personal use of this site and not to download or modify it, or any portion of it, except with Aesop's express prior written consent. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of The Soft Glow. You may not use any metatags or any other hidden text using The Soft Glow's name without The Soft Glow's express prior written consent. Any unauthorised use will automatically terminate the licence granted above.


You are granted a limited, revocable, and non-exclusive right to create a hyperlink to so long as the link does not portray The Soft Glow, its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive manner. If requested by The Soft Glow, you must remove any hyperlink to this website contained on your website or any other digital content. You may not use any The Soft Glow logo or other proprietary graphic or trade mark as part of the link without The Soft Glow's express prior written consent.


Third Party Websites


The Soft Glow may include links on this website to websites owned by other parties. The Soft Glow is not in any way responsible for the material contained on these sites, nor is The Soft Glow responsible for the availability of these sites. The Soft Glow does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is The Soft Glow responsible for any damage, offence or loss caused as the result of visiting these websites.


General Terms of Sales


If you purchase any products via this website, you must agree to The Soft Glow's General Terms of Sales (see Shipping and Delivery) 




You agree that The Soft Glow may use Personal Data provided by you via this website in the manner described in The Soft Glow's Privacy Policy.




The Soft Glow’s website is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.




If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit The Soft Glow's website. Cookies allow The Soft Glow to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to this website. Aesop uses cookies to track and collect information about which parts of The Soft Glow's site and newsletter (including links to other websites) are being visited by you.


Cookies also allow The Soft Glow to recognise your computer while you are on The Soft Glow's site. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website. If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website, including the purchase section.




The Soft Glow may vary these terms and conditions at any time by publishing a revised version of the terms and conditions on this website.


The law applicable to this website is the law of the Hong Kong Special Administrative Region and the parties irrevocably submit to the exclusive jurisdiction of the Hong Kong Special Administrative Region, and the courts competent to determine appeals from those courts, with respect to any proceedings that may be brought at any time in relation to these Terms of Use.

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