PRIVACY POLICY

PRIVACY NOTICE

The Soft Glow Hong Kong Limited (hereinafter “we”, “us” or “our”) is committed to protecting your privacy and ensuring the highest level of security for your personal information. We respect your legal rights of privacy the collecting storing, using and transmitting personal data and this Privacy Notice explain our practices. This Privacy Notice explains how we use your personally information, collected when you visit www.thesoftglow.com website (hereinafter the “Website”), including the mobile and tablet version. This Privacy Notice allows you to find our more about the use of the browsing information collected using Cookies, as well as the means at your disposal for exercising your rights against this data collection. This Privacy Notice applies to all the pages of the Website. By using our website, you accept the terms of this Privacy Notice and consent to us collecting and processing your personal data in accordance with our privacy policy. In case of disagreement with the terms of this Privacy Notice, please do not use our Website or contact as. We may modify and update this Privacy Notice without prior notification. Please read the following carefully to understand our views and practices regarding your personal information. 

 

INFORMATION WE RECEIVE FROM YOU

We may collect personal information (such as your name, postal and email address, telephone number, date of birth, title, payment information and other information) that you provide to us when you visit our website and register an account with us and/ or purchase products through our website and/ or subsequently correspond with us. 

 

INFORMATION WE COLLECT ABOUT YOU

When you visit our website, we may use cookies and other technologies to automatically collect the following information:

  • technical information, including your IP address, your login information, browser type and version, details of any website which has referred you to our website, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors;

  • information about your visit, including the websites you visit before and after our website and products you viewed or searched for; and

  • length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers) and methods used to browse away from the page.

If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit the Website. Cookies allow us to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to our website. We use cookies to track and collect information about which parts of the Website and newsletter (including links to other websites) are visited by you.

Cookies also allow us to recognise your computer while you are on the Website, and to send you to the country of origin and language you selected on your first visit to the Website. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of the Website.

The types of cookies we use: 

  • Strictly necessary cookies

  • Performance cookies

  • Functionality cookies

  • Targeting cookies

We also use the “share” function for contents via social networks like Facebook, Instagram and Pinterest. We have no control over the distribution of these cookies; we suggest you consult these third-party websites for more information on their cookies. 

We will not disclose personal information we collect from you to third parties without your permission except to the extent necessary:

  • to fulfil your requests for services;

  • to protect ourselves from liability; or

  • to respond to legal process or comply with law, or because of a merger, acquisition, or liquidation of the company.

 

If you would rather not have any of this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website, including the purchase section.

 

USES OF YOUR PERSONAL INFORMATION

The processing of your personal data and the use of cookies serve a specific, explicit and legitimate purpose. Any processing of personal data that would be not justified by a legitimate aim requires your consent. We strive to minimize the data collected.

Processing your personal data allows us to offer you services and maintain a secure environment through:

  • -he proper functioning of our Website

  • The services and products offered;

  • Prevent and detect fraud, malware (malicious software or malware) and manage security incidents;

  • Carrying out all commercial operations (orders, payment, deliveries, invoices, accounting, satisfaction survey, consumer service, etc.);

  • Analyzing and personalizing the online customer experience to ensure the highest quality of services (anonymously)

  • Managing the customer relationship via our CRM

  • Optimizing our customer service (accessible by email, phone or chat)

  • Managing any disputes.

 

Certain data is also kept to meet our legal obligations and to defend our interests in the event of disputes or legal action.

 

THIRD PARTY DISCLOSURE OF YOUR PERSONAL INFORMATION

 

The Soft Glow's website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Third parties permitted by law: In certain circumstances, we may be required to disclose or share your personal information to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, regulators, government agencies or to judicial or administrative authorities).

We may also disclose your personal information to third parties where disclosure is both legally permissible and necessary to protect or defend our rights, matters of national security, law enforcement, to enforce our contracts or protect your rights or those of the public.

 

We will not sell your personal information to third parties.

 

Please note our website may, from time to time, contain links to and from the websites of our partners or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we have no control over how they may use your personal information. You should check the privacy policies of third party websites before you submit any personal information to them.

 

YOUR RIGHT TO ACCESS AND CORRECTION

You may at any time request access to and to correct personal data relating to you in any of our records. You may also ask us to delete you or your personal data from any active mailing or distribution list. To exercise any of your rights, contact us by email, marking your communication "Confidential". In response, we may ask you to provide certain details about yourself so that we can be sure you are the person to whom the data refers. We will respond to your requests within 30 days, but we may charge you a reasonable fee for doing so.